1.Q: Hello, I order a set of eyelash extensions (4pcs/lot or 10 pcs/lot), is it possible they were different thickness, curl or length? Will you be able to send me what I need?
A: Sure. If you need multiple sizes in one order, Please kindly click “Please advice sizes” bottom and leave us message about Thickness/Curl/Length to us (for example: I need 0.07/B/Mixed 7-13mm 1pc; 0.05/C/11mm 1pc; 0.10/D/12mm 1pc and 0.15/L/14mm 1 pc), we will send to you as per your requests. Which are also applied to Strip Eyelashes and Eyelash Tools.
2.Q: Hello, I wonder if the product comes with glue?
A: We will send you Free Glue (1.5ml) for any strip eyelashes order. If you need glue special for Eyelash extensions, please kindly take order to our glue products.
3.Q: Hello, May I know whether your glue special for eyelash extensions are waterproof?
A: Yes, our eyelash extension glue are waterproof, it can lasted about 3 weeks. We have two kinds of glue, one type for non-stimulation, made of 100% natural plant material, but the drying time not very quickly. The other type is quick-dry, it will be dry within 3 seconds, but little stimulation.
4.Q: Hello, please let me know how can I track my parcel?
A: Usually we use Singapore Post to transport, please kindly click this link to track your lashes.<www.17track.net >If you have not received 30 days,
please contact us and we will arrange refund or resend.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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