ePacket To USA: 7-15 days
China Post Air Mail/Singapore Post: Around 25 Business Day
The Shipping time for Russia will be 30-50days or longer due to strict local customs inspection.
The Shipping time for Brazil will be 50-100days or longer due to strict local customs inspection.
If you choose DHL, Fedex, EMS, UPS the shipping will be faster, usually 7-15 working days.
Orders will be processed within 48 hours. You will be informed on-line once it is shipped and tracking information will usually be updated within 72 hours.
Please be kindly informed that colors of the item you receive might be different from pictures on the item page. Please kindly understand that pictures are only for your reference and we should make the color of the actual product as standard.
We maintain high standards of excellence and strive for 100% customer satisfaction! Your Positive Feedback is very important to us.
If you are satisfied with your order, please kindly leave us positive feedback with 5 stars and recommend us to other clients.
We request that you contact us regarding any questions about your order instead of giving neutral or negative feedback, or opening a dispute, which will not be helpful for problems solving.
Q: Are these brushes made of animal hair?
A: You may see information about material of the brushes on the item page. Most of them are AAA Synthetic Hair. And our manufacturers supply high-end brushes to companies or any store/shop seller. All brushes are of good quality.
Q: Why is there brushes hair shedding from the handle?
A: Due to inevitable slight damages in the producing and shipping process, it is normal that newly made brushes might be with some bristles shedding from the handle. You may solve the problem by washing the brushes gently in clean water before first using.
Q: How could I manage to maintain the brushes for long and best usage?
A: You may wash the brushes gently with warm, clean water to keep the hair in good condition. Specified shampoo for makeup brushes would be useful. Please dry the brushes in a ventilated place naturally.
Should you have any other questions, please feel free to contact us. Rosalind will always provide you with best service and product.
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|Shipping Company||Shipping Cost||Estimated Delivery Time|
|3 - 7 days|
|3 - 7 days|
|5 - 14 days|
|Post Air Mail||Free Shipping||15 - 45 days|
|Return Policy||If the product you receive is not as described or low quality, the seller promises that you may return it before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe) and receive a full refund. The return shipping fee will be paid by you. Or, you can choose to keep the product and agree the refund amount directly with the seller.
N.B.: If the seller provides the "Longer Protection" service on this product, you may ask for refund up to 15 days after order completion.
|Seller Service||On-time DeliveryIf you do not receive your purchase within 60 days, you can ask for a full refund before order completion (when you click "Confirm Order Received" or exceed confirmation timeframe).|
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